![]() Just choose a date range and Time Doctor will also show you: Time Doctor allows you to keep track of how much time your workers spend on each Zendesk ticket and much more! Time Doctor is a powerful productivity management app that’s available as a Chrome extension to easily track time in Zendesk. Luckily, there’s a simple and effective solution that can help you: Time Doctor! So is there a way to track and monitor all of this? These are all crucial features, especially when your customer service reps work remotely and aren’t in the same physical space as you. There’s no inactivity tracking to ensure that they remain actively working on their tickets.It has limited distraction management features to keep your agents focused.You can’t clearly track time for multiple different projects and clients.However Zendesk’s time tracking app isn’t perfect: This way you can easily see where there’s room for improvement. This way, you get insights on where exactly your team experiences difficulties and delays. You can get custom time tracking reports with all your workers’ time data. Select which roles can use the Time Tracking app.Enable agents to edit their time logs and see the ticket fields.Make the refresh button visible to agents so they can restart their timer.Automatically pause the time tracking when the agent switches to another tab and resumes when they come back to the ticket.Add custom ticket fields to the ticket forms.Hide the app from agents who don’t have admin rights.Choose whether your agents can see the time logs on each ticket.Change the tracker’s title to any name you want.Here you can customize the app any way you want so it’s convenient for both your agents and yourself. To configure any of the app’s settings go to Apps > Manage > Time Tracking.Log in to your Zendesk account and click the Admin button and go to Apps > Marketplace. ![]() The Zendesk time tracking app set up is quick and easy. How to set up the Zendesk time tracking app (Step-by-Step Guide) The average time spent on each ticket update.The average time spent on individual tickets.With the time tracking app you can measure: When an employee starts working on a ticket, all they have to do is hit the “start timer” button and their ticket time will be recorded. How does the Zendesk time tracking app work? However, as Tymeshift focuses more on workforce management overall, we’re going to focus on Zendesk’s time tracking app instead. Both of these are native Zendesk apps which can help you with managing your agents’ time more effectively. To track time, you can use Tymeshift or the Zendesk time tracking app. When you have this information, you’ll be able to work on improving your existing ticketing system and can find more efficient ways of providing excellent customer support. how much time your agents spend on solving tickets.You can’t really understand how efficient your customer support system is until you get information on: Now let’s get a closer look into the key Zendesk features you really need to look at: Social messaging: reach out to your customers on their favorite social media platforms.Ticketing system: organize and manage all customer requests from one place.Live chat: a pop up chat box that appears on your website in case your customers want to ask you a question or need your help.Knowledge base: all the information you’ve collected over your company and products is neatly organized into easy-to-read articles, FAQs and other useful content.Self-support portal: where your customers can find answers to the most common questions and easy-to-fix problems.As it’s an all-in-one solution, the software has different support apps that you can use based on your needs. Zendesk is a help desk software that helps you provide high-quality customer support at any time and from anywhere. The top 6 other Zendesk features you should definitely try out (click on the links to jump to a section) In this article, we’ll help you understand Zendesk time tracking and learn how to use it.īut since Zendesk is such a powerful tool, and there are so many other features too, we’re going to highlight 6 other great features you can use in addition to time tracking. One of their most interesting features is their built-in time tracking capability that helps your team manage their time better. Whether it’s a knowledge base, self-service portal or online community page, Zendesk has you covered. Zendesk is a powerful customer support management software that combines powerful tools to help you build an all-in-one solution for your customers. If you’re looking to deliver exceptional customer service and improve your brand image, Zendesk is definitely the tool for you. Looking for some help with Zendesk time tracking?
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